Hours of Service:

Regular Business Hours: Monday to Friday, 8:00 AM – 5:00 PM (primary operating window).

Consultations: In-person meetings during regular business hours, but evening or weekend meetings available on a case-by-case basis.

Urgent Work: No emergency services offered, but urgent repairs can occasionally be accommodated during regular business hours.

Pricing, Process and Estimates:

Pricing Structure: Billed by the hour + materials, with estimated ranges before work starts. Contact for current hourly rates.

Process & Estimates:

• For larger renovations and once fit is established, the process starts with an in-person meeting to discuss the client’s goals, ideas and style preferences

• The meeting is then followed by thorough research into materials and solutions before crunching the numbers

• Hidden Items (Behind Walls/Floors): While precise estimates aren't always possible until structures are opened, a preliminary ballpark cost range is provided beforehand

Process Guide: For larger renovations, please fill out the website contact form to receive a complete guide outlining the entire renovation process.

Insurance Coverage:

WSIB Insurance: Fully covered for jobsite injuries, in compliance with Ontario's mandatory regulations for renovation workers.

Liability Insurance: Full coverage for accidental property damage and related business liabilities.

Note: Please contact for more information or proof of insurance.

How to get in touch:

To make sure your message gets to the right place as quickly as possible, please note the following guidelines:

New Inquiries & Prospective Clients

The Best Way to Connect: To ensure I capture all the details needed to discuss your project or inquiry, I kindly ask that all new inquiries go through my website contact form rather than phone or email. The form is designed to make reaching out with your initial project details more efficient right from the beginning, instead of back-and-forth initial email or phone communication. 

What to Expect: Once you submit the form, I will review your details and get back to you as soon as possible, usually within 24 to 48 business hours, or the next business day after weekends & holidays.

Note: For direct calls and emails from prospective clients, I will respond to quick questions directly, but for new project inquiries, I will typically ask you to kindly go to the contact form so I can gather all your initial project details in one place. If you are unable to use the form, please let me know why in your message and include your contact info and as much project details as possible. Thank you for understanding!

Current Clients & Repeat Customers

Direct Communication: If you are a repeat customer or a current client with an active project, you are welcome to reach out to me directly via phone or email.

What to Expect: I check my direct messages regularly and will respond as soon as possible, usually within 24 to 48 business hours, or the next business day after weekends & holidays.

Phone and Email Only

I only communicate via email or phone for business communications. I don’t use Facebook Messenger, Whatsapp, or any other message app or service. Thanks for understanding!